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Terms and Conditions

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Last updated: 01/03/2026

These Terms and Conditions apply to all bookings made for our holiday cottages located on a working farm in the United Kingdom. By making a booking you agree to these Terms and Conditions.

 

1. Definitions

  • “We”, “Us”, “Our” refers to the owners/operators of the farm holiday cottages.

  • “Guest”, “You”, “Your” refers to the person making the booking and all members of their party.

  • “Property” refers to the holiday cottage booked and designated guest areas on the farm.

  • “Working Farm” refers to land and buildings where agricultural activities take place.

 

2. Booking and Payment

  • A booking is confirmed once we receive the required deposit and issue written confirmation.

  • A deposit of [25%] of the total stay is required at the time of booking.

  • The remaining balance must be paid no later than 6 weeks before arrival.

  • Bookings made within 6 weeks of arrival must be paid in full at the time of booking.

  • We reserve the right to cancel a booking if payment is not received by the due date.

 

3. Prices

  • All prices are quoted in Pounds Sterling (£).

  • Prices include VAT where applicable.

  • We reserve the right to correct pricing errors but will notify you before confirming a booking.

 

4. Cancellations and Refunds

All cancellations must be made in writing:

  • More than 6 weeks before arrival – deposit retained.

  • 6 weeks or less before arrival – full booking amount payable.

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If we are able to re-let the property for the cancelled period, we may refund part of the payment at our discretion.

 

Guests are strongly advised to obtain holiday cancellation insurance.

 

5. Cancellation by Us

In the unlikely event we must cancel your booking due to circumstances beyond our control (e.g. severe weather, farm emergencies, safety concerns), we will:

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  • Offer alternative dates where possible, or

  • Provide a full refund of payments made.

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Our liability will be limited to the amount paid for the booking.

 

6. Check-In and Check-Out

  • Check-in: from 4:00 pm

  • Check-out: by 10:00 am

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Early arrival or late departure may be possible only by prior arrangement.

 

7. Occupancy

  • The property must not exceed the maximum occupancy stated in the booking confirmation.

  • Only guests named on the booking may stay at the property unless agreed in advance.

 

8. Working Farm Safety

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The cottages are located on a working farm. Agricultural activities may take place during your stay.

 

Potential hazards include:

  • Farm vehicles and machinery

  • Livestock and animals

  • Uneven ground and rural terrain

  • Electric fencing and farm equipment

 

Guests agree that:

  • Children must be supervised at all times.

  • Farm buildings, machinery and livestock areas must not be entered without permission.

  • All safety signage and instructions must be followed.

 

Failure to follow farm safety guidance may result in termination of your stay.

 

9. Animals and Livestock

  • Guests must not feed, touch, or approach livestock or animals unless invited by the farm owner.

  • Farm animals may behave unpredictably and should be treated with caution.

 

10. Pets

Pets are allowed and must be declared when booking

 

Where permitted:

  • Pets must be declared at booking.

  • Dogs must be kept on a lead in farm areas due to livestock.

  • Pets must not be left unattended in the property.

  • Guests must clean up after their pets.

 

Additional cleaning charges may apply.

 

11. Guest Responsibilities

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Guests must:

  • Take reasonable care of the property and contents

  • Leave the property clean and tidy

  • Report damage or breakages as soon as possible

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We reserve the right to charge for:

  • Damage or loss

  • Excessive cleaning

  • Missing items

 

12. Behaviour and Noise

To ensure an enjoyable stay for all:

  • Parties or large gatherings are not permitted.

  • Excessive noise, especially between 10 pm and 8 am, must be avoided.

  • Anti-social behaviour may result in immediate termination of the booking without refund.

 

13. Smoking

Smoking and vaping are not permitted inside the cottages.

Evidence of indoor smoking may result in additional cleaning charges.

 

14. Vehicles and Parking

  • Vehicles are parked at the owner's risk.

  • Guests must follow farm signage and drive cautiously.

 

15. Wi-Fi and Rural Services

Wi-Fi may be provided but due to the rural location:

  • Internet speed and availability cannot be guaranteed.

  • We are not responsible for service interruptions beyond our control.

 

16. Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability which cannot be excluded under UK law

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Subject to this:

  • Guests use the property and farm areas at their own risk.

  • We are not responsible for loss, theft, or damage to personal belongings.

 

17. Right of Entry

We reserve the right to access the property:

  • For maintenance or repairs

  • In case of emergency

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Where possible we will give prior notice.

 

18. Force Majeure

We are not liable for failure to perform our obligations where this is due to events beyond our control including:

  • Severe weather

  • Government restrictions

  • Disease outbreaks affecting livestock

  • Utility failures

  • Natural disasters

 

19. Complaints

If you have a complaint during your stay, please inform us immediately so we can attempt to resolve the issue.

Complaints raised after departure may be more difficult to investigate.

 

20. Data Protection and Privacy (UK GDPR)

We are committed to protecting your personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

 

Personal Data We Collect

We may collect the following information:

  • Name

  • Address

  • Email address

  • Telephone number

  • Booking details

  • Payment information (processed securely via third-party providers)

 

How We Use Your Data

Your data is used to:

  • Process and manage bookings

  • Communicate regarding your stay

  • Comply with legal obligations

  • Improve our services

 

Data Sharing

We do not sell personal data. We may share data with:

  • Payment processors

  • Booking platforms

  • Professional advisors where required

  • Authorities where legally required​

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Data Storage

Your information is stored securely and retained only for as long as necessary for:

  • Booking administration

  • Legal or tax obligations

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Your Rights

Under UK GDPR you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data where appropriate

  • Restrict or object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Contact for Data Requests

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For privacy enquiries please contact:

Susan Lewis Jones
Email: tryweryncottages@hotmail.co.uk
Address: Llanerch yr Eryr, Llandderfel, Bala, Gwynedd, LL237DR

 

21. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

22. Acceptance of Terms

By confirming a booking you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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